It is unfortunate, but sometimes we buy a product that is defective or does not live up to its promise. At times like these we need to inform the company of the problem through a formal complaint. Some people prefer to make complaints in writing while others prefer to make them in person. I prefer the latter for several reasons.

First of all, making a complaint in person allows two - way communication. Therefore, there is less chance of a misunderstanding. When talking face to face with someone I can explain myself clearly and also answer any questions that he may have. Second, making a complaint personally is much more direct and efficient. It is more likely that my problem will be solved quickly when I speak to someone directly than when I only make a written complaint. Last but not least, I prefer to deal with a real person rather than a faceless company. I think that when a company is willing to talk to me about my problem it shows that it cares and takes my complaint seriously.

Because direct communication is more efficient and exact, I prefer to make complaints in person. In this way I can receive a speedy answer and know whether the company takes my problem seriously or not.