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 Step 1 
A: I'd like to talk to you about my grades.  B: Sure! What exactly do you have questions about?  A: I am worried that I messed up on a test.  B: Well, let me take a look at my grade book. How do YOU think you are doing?  A: I think I am doing great, except for that one test!  B: Well, your scores show that you could do a little better. What do you think you could improve on?  A: I think that I could study a little harder for tests.  B: Fine! Please remember that regular attendance is the most important way to begin.  A: Yes, I know.  B: I'm sure you'll do fine.   
  
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 Step 2 
A: Could you talk to me for a few minutes about my grades?  B: Step into my office for a moment. What is your concern?  A: Am I failing?  B: Let's go on the computer to see what's up. Do you think you are doing well?  A: I am pretty sure that I am in trouble.  B: I can see that you are trying, but where do you think you could improve?  A: I missed a few classes; I need to make sure I come to school on a regular basis.  B: Having a regular study routine and following it is very important, right?  A: I'll try; it's hard!  B: Thanks for stopping by!   
  
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 Step 3 
A: Professor, I'm concerned about my grades. Do you have a minute?  B: Of course, how can I help you?  A: I want to know if I am doing OK.  B: Let's pull out your scores so far. Do you think you are doing OK?  A: I am afraid that I might not be doing all that well.  B: I'm seeing that you are doing OK in some areas, but not so well in others.  A: I think I could take better notes and read a little more.  B: You can greatly improve your grades by always reflecting on what you can improve on.  A: I'm working on it!  B: Just do your best and I am sure that you will see improvement. 
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