Step 1
A: Excuse me, Professor. I think there might be an error in my test score. B: Sure. Do you think that the total is wrong or that you got something marked wrong that should have been marked right? A: I think that the percentage is incorrect. B: Let's just go over all of it to double-check. A: Sure, let's do it. B: Here is the answer sheet. Do you see a place where I marked something wrong that should have been right? A: I don't see any mistakes. B: OK, now that we've gotten those straightened out, let's total the score. A: Yes, let's total it. B: Well, if I total that like this and divide by this number, I get this total. Do you agree? A: Yes, you're right. B: Well then, we are all straight. Have a good day and thanks for bringing that to my attention.
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Step 2
A: I was looking at my test score and think that it should be higher. B: Is the math wrong or the way the answer was marked? A: I think an answer got marked wrong that should have been marked right. B: These things can happen; let's double-check the answers first to be sure, all right? A: That would be great! B: Look at the answer sheet and compare it to your answers. Do you see any place where I made a mistake in grading? A: This one right here should be right. B: Yeah, I see the same thing; now we can do the math and check that, right? A: Yeah, let's do the math. B: I count all of the correct answers, total them, and divide by the total. Does this look right to you? A: Looks pretty good. B: Thank you for caring enough to check on your scores; keep studying!
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Step 3
A: Could we go over some things, because I think my test score is wrong. B: What do you think is wrong, the math or the way your answer was scored? A: Both. B: I am willing to take a second look because teachers make mistakes, too. Will that work for you? A: Yeah, I'm ready. B: Check your answers against the ones on the answer sheet and let me know where you see the mistake. A: These look strange. B: Yes, I agree; let's move on to the calculating of the score. Would that be OK? A: OK, let's do the calculation. B: We add all of these up and divide by this and that gives us this percentage. A: I see. B: Anytime you have a question, please feel free to ask!
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